Have a question? Read our frequently asked questions and answers below.
- Can we be hosted in our own Virtual Data Centre (VDC)?
All BrokerReady clients are hosted in their own Virtual Data Centre (VDC). This has huge security benefits.
- Can users be added and removed quickly and easily?
Yes, we can add users easily and quickly.
- Can the environment upscale and downscale when required.
Yes, the BrokerReady environment is “Built for Success”! It can scale up easily.
- Can the system accommodate additional demand on resources?
Yes absolutely. To accommodate the additional demand on the resources, we can dynamically add resources; CPU, Memory, high-performance disk and even entire servers, without interrupting existing users. This does not even require a server reboot!
- Does the pricing model accommodate these types of changes?
The BrokerReady pricing model is designed to accommodate these changes.
- What sort of backup do you recommend?
Nightly backup as not sufficient. You should be looking at consistent data replication and long team backup retention policies.
- Will we have out of hours contact support?
Yes, we pride ourselves on our service levels and are available 24/7 to our clients. In fact, BrokerReady is backed by dedicated teams of engineers, business resiliency and disaster recovery specialists A strategic alliance with our vendor ensures we receive the industry’s highest levels of support, with 24x7x365 service response times and a 99.99% guarantee of online availability.
Have more questions? Call us on 1300 004 566, or book a call back at a time that suits you.
You can also find more information about our services here.