Something not working? Start here.

Three ways to reach us, all of them landing with the same team.

Log a ticket

Raise it in the support portal and you can see exactly where it is at, add notes, and check the history of everything you have logged before. No wondering whether it landed.

Open the support portal →

Email us

Send it to [email protected] and a ticket is created automatically. Good if you are on your phone or you want to forward something.

[email protected] →

Ring us

1300 004 566

Straight to a person during staffed hours. Best when you need to explain something, or when it is stopping you working.

Call now →

Hours

When you will get a person.

6:30am – 7pm AEST

Staffed Monday to Friday

Our own team, not an answering service. That window is 8:30am to 9pm in Auckland and 4:30am to 5pm in Perth, so wherever you are, your working day is covered.

Around the clock

Emergency, by phone

Evenings, weekends and public holidays. The emergency line is answered every day of the year, and it is included in your plan — no call-out fee and no after-hours rate.

What happens next

After you log it.

1
You get a ticket number straight awayAutomatically, by email. If you did not get one, we did not get your request, ring us.
2
It is triaged, not queuedSomeone reads it and decides how urgent it actually is, rather than working through a list in order.
3
We come to youUsually remotely, and usually without you needing to install anything — the agent is already on your machines.
4
It closes when you say soNot when we think it is fixed.

Worth checking first

Three things that speed it up.

Is it just you, or everyone?This one detail changes everything about how we approach it. Ask the person next to you before you log it and say which in the ticket.
What exactly does the screen say?A photo of the error on your phone is worth more than a paragraph describing it.
When did it last work?This morning, Friday, since the update on Tuesday. It usually points straight at the cause.

Not a support issue? Book a chat instead.

Planning ahead rather than fixing something. A batch of new starters, a licensing question, a second office, or a look at where your technology is heading next year.

Technology roadmapNew starters or offboardingMicrosoft licensingA new office or acquisitionPlatform migration

Not a BrokerReady client yet?

This page is for existing clients. If you are looking into changing IT provider, start with a conversation instead.