Home / Services / Managed IT & Microsoft 365

In the plan

The everyday IT, and the part most providers leave out.

Someone answers the phone, machines get patched, Microsoft 365 works. That is the baseline and every provider claims it. The part that is usually missing is somebody senior owning where your technology is heading, and telling you what next year should cost before the invoice does.

The problem

It works until it does not.

The person who does IT also has another job

It worked at twelve staff. At forty it is a single point of failure, and the person carrying it knows that better than anyone else in the building.

Nobody owns where you are heading

Decisions get made one laptop at a time. Nobody has told you what next year should cost, or whether the upgrade your vendor is pushing is actually worth doing.

You find out about the licence renewal when it bills

Nobody has looked at whether you are on the right Microsoft plan since the day you signed up, and you have been paying for the difference ever since.

What's included

What the everyday actually covers.

+Service desk, 6:30am to 7pm AEST, Monday to Friday. Our own team, not an answering service. Emergency support around the clock outside that.
+Device monitoring, patching and management. Every machine, whether it is in the office or on a kitchen table.
+Microsoft 365 administration and mailbox management. Including the shared mailboxes and distribution lists nobody remembers setting up.
+Microsoft licensing advice. So you are on the plan that suits you rather than the one you drifted into.
+Technology strategy and roadmap. Someone senior owning where you are heading, and what the next twelve months should cost.
+Device procurement. Quoted, ordered and configured before it reaches the person who is going to use it.
+Printers and multifunction devices. Including dealing with the copier vendor, which is a job nobody else wants.
+Server and hosting management, on-premise or cloud. We are not going to tell you to rip out a server that is doing its job perfectly well.
+Staff training and new starter inductions. On the systems you actually use, including the broking platform.
+Environment documentation kept current. So nothing depends on one person’s memory. Including ours.

In practice

A new laptop, start to finish.

YOU ASK
An email, a ticket, or a mention on a call.
“We have got someone starting on the 14th.” That is enough to begin.
WE QUOTE AND ORDER
From the standard build we keep for your brokerage.
So it matches what everyone else there runs, which matters more than it sounds — one odd machine is where most support time goes. No spec conversation unless you want one.
BEFORE IT ARRIVES
It is a working machine before it is unboxed.
Imaged, joined to your tenant, Microsoft 365 configured, the broking system installed and security policies applied. Not a box of parts and an afternoon of somebody’s time.
DAY ONE
They log in and everything is there.
And the machine it replaced gets wiped, with the wipe recorded. That last part sounds like housekeeping until an auditor asks what happened to the laptop of somebody who left.

How it is charged

In the plan.

Per user and per device

Per user

A monthly rate for each person, covering the whole plan rather than a base tier with everything useful sitting above it.

Per device

A monthly rate for each machine. Most brokerages are one device per person, and a second device for the same person is discounted.

Priced on topServersAdditional offices

Common questions

What people ask about the everyday.

We still run a server. Do you make us move to the cloud?

No. Plenty of brokerages have a server doing exactly what it should, and replacing it would be change for the sake of it. We support on-premise, cloud-only and everything in between. If there is a reason to move you, you will get the reason, not the sales pitch.

What happens with our current IT provider?

We handle the changeover, including asking them for the access and documentation we need. You should not be the one chasing your outgoing provider for passwords. How long it takes comes down to how quickly they release your data and access, which is the one part nobody can control — we ask on day one and keep asking. Most changeovers land inside one to two weeks.

We have one internal IT person. Does that change anything?

It usually makes things easier. They stop being the single point of failure and get to do the work they were actually hired for, while we take the patching, the after-hours calls and the vendor chasing.

Do you supply the hardware, or do we buy it ourselves?

Either. Most clients have us quote and order it so it arrives configured, but if you have a supplier you like, we will set up whatever you buy.

What counts as unlimited support?

Day-to-day problems, questions, changes and new starters. Project work with a defined scope, like an office move or a platform migration, is quoted separately. The line is whether it has an end date, not how long it takes.

The rest of it

The other four services.

Cyber & ComplianceIn the plan Broking SystemsIn the plan AutomationAdd on Websites & HostingAdd on

Carrying it yourself? Let’s talk.

Thirty minutes with someone who has seen how a brokerage actually runs, and can tell you what is normal and what is a problem.