1300 004 566

Help Centre

1300 004 566

Help Centre
workstation

Remote workstation management optimises performance and keeps workstations secure, up-to-date and running smoothly. This service does not cover software used for purposes unrelated to the BrokerReady platform. Workstation management includes but is not limited to:

Initial Set-Up

Provision, installation & set-up of remote access software to workstations.

Supply, installation & set-up of Sophos Intercept X Advanced with EDR for cyber threat management including traditional antivirus, malware & cyber protection.

Assistance with initial set-up and configuration of remote devices for network access & email (including laptops, iPads/tablets & smart phones).

Assistance with configuration of email settings for multiple accounts & email clients.

Management and Performance Monitoring

Management of the Microsoft Windows operating system including application of security updates, upgrades & patches.

Critical patches applied within 24 hours of being released by Microsoft.

Updating of BrokerReady approved third-party programs & applications.

Monitoring & management of cyber protection to reduce risk of direct or indirect penetration from malicious software & viruses.

Trouble-shooting performance issues such as slow running computers, error messages, freezing & email problems. Application of remote fixes to resolve issues where possible.

Rebooting (when required) is conducted at 1am to ensure workstations are updated & ready to use when staff arrive for work in the morning.

Provision of full audit trail for workstation updates on request.

Additional or Replacement Workstations

Assistance with the supply of workstation hardware.

Assistance with set-up & configuration of additional or replacement workstations, laptops, iPads/tablets & smart phones as required.

Assistance with the set-up & configuration of additional BrokerReady approved peripheral devices &/or software applications.

Questions? Need to talk with Sales or Support?

Feel free to call us anytime on 1300 004 566 or book a time with us here.

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